TERMS AND CONDITIONS
All “Sail YSL” services provided by Gledhill & Associates GmbH are subject to the following terms and conditions.

Definitions
G&A

Gledhill & Associates GmbH, trading as Sail YSL
Client
Any person, firm, company or organisation to whom G&A contracts to supply services.
Work
Goods, services and any advice supplied to the Client by G&A.
Contract
An agreement between G&A and the Client to provide the Work at the agreed time and price.

Scope
These terms and conditions apply to all contracts between G&A and the Client insofar as no other express agreement is either reached between the two parties or stipulated in law.
Any other conditions or variation to these conditions are only binding upon G&A if they have been expressly acknowledged as such by us.

Orders/Contract
In principle, once placed, all orders are final, payable in full and non-refundable.

The Work will be supplied in accordance with the specifications set out in the order form signed at the time of order, which constitutes the Contract between G&A and the Client. Subsequent amendments are at G&A’s discretion and strictly within the bounds of the possible.

Prices
Work will be charged at the prices listed in the price list in force at the time of order. All prices are subject to change without notice.

In the event that exchange rates move by more than 5% between the time of order and delivery, G&A reserves the right to pass on any increased cost to the Client unless the Client pays the full order price at the time of order.

Payment
Payment is required in advance and no Work will be supplied until payment has been received.

A deposit is required at the time of order. Full and final payment of the balance is required prior to shipment of any Goods from the manufacturer.

Payment can be made by invoice/paying-in slip, bank transfer or paypal (subject to a 3.4% fee).

In addition to the agreed payment, G&A is entitled to reimbursement for actual expenditure incurred where this expenditure has been agreed with the Client.

A charge of CHF 30.00 will be added to any reminders that need to be sent. G&A reserves the right to suspend any Work in the event of late payment or non-payment.

Cancellation policy
No refunds will be given for cancellations by the Client or those necessitated by circumstances beyond our control. If G&A or its supplier(s) are obliged to delay or cancel an order, best efforts will be made to reach a mutually acceptable solution in consultation with the Client. Deposits are non-refundable in all circumstances.

Complaints
Any complaints must be notified to G&A in writing by the Client within 14 calendar days. If no complaints are received within this period, the Work shall be deemed to have been accepted.

Warranty
All Work is subject to the manufacturer’s standard warranty. G&A will act as intermediary between the Client and the manufacturer in the event of a warranty claim. G&A reserves the right to pass onto the Client any VAT or import duties levied by the authorities on replacement parts.

Liability
The liability of G&A shall in all cases be limited to the value of the order.

Under no circumstances can G&A be held liable for consequential damages, including those resulting from reliance by the Client on the Work.

G&A accepts no liability for the consequences of any delay in completion of the Work caused by the Client.

G&A accepts no liability for any changes made to the Work after delivery by G&A.

G&A shall only accept liability in the event of gross negligence and intent. Liability in cases of ordinary negligence shall be limited to the infringement of material contractual obligations.

Force Majeure
In the event of Force Majeure (i.e. fire, storm, tempest, flood or any other natural disaster, industrial dispute, civil commotion, acts of war or terrorism and any other situation which can be shown to have materially affected G&A’s ability to deal with the Work as agreed) then G&A shall notify the Client of the circumstances which shall entitle both G&A and the Client to withdraw from the contract for the Work and the Client shall pay G&A for any completed Work.

References
Unless otherwise agreed, G&A may cite the customer as a reference.

Applicable law
The Contract and the Work are subject to Swiss law in the Canton of Zurich.